Delivery & Shipping Info
We use Royal Mail Tracked, Parcelforce tracked and DPD next day parcel services for UK deliveries. Our standard delivery is 3 to 5 working days (unless stated differently on the product page - please check the delivery information on the product page). Deliveries are photographed to ensure that parcels are received.
If you have any questions, please contact us at firstname.lastname@example.org or call 0330 1336089 between 9.00am & 4.00pm Monday to Friday.
UK Delivery Rates
If you are a customer in Northern Ireland and are unable to checkout, please call or email us with the products that you would like to purchase. Some of our items are delivered directly from the manufacturer, but we can bypass this by ordering the items into our warehouse and shipping them directly to you which usually takes around 7 days.
Orders under £40 - £3.50 (3-5 working days)
Orders over £40 are FREE (3-5 working days)
Next day delivery is available for orders that are placed before 1pm the previous day for £4.50 (DPD £5.95) or orders over £40 for £3.50 (DPD £3.95). (Please note that this is next working day and does not include weekends or bank holidays).
European & Worldwide Delivery Rates
Rates are automatically calculated at checkout, dependent on your country.
We deliver internationally with DHL, so deliveries are usually within 5 days, again depending on your country.
International deliveries may be subject to local duties and taxes, which the customer is responsible for and are not included in the shipping price.
Some of our products are very large and heavy, so will not automatically checkout to certain countries - please contact us at email@example.com for help and a shipping quote.
For any countries that are not covered in our current shipping rates, please email us at firstname.lastname@example.org for a quote.
The majority of our parcels arrive on time, but for the rare ones that do go astray, we give a grace period of 14 days to our couriers, before entering in to claims for missing items and lost parcels.
Please note, we cannot be held responsible for deliveries that are mislaid because of incorrect shipping information.
We also cannot be help responsible for lost parcels that are not collected from the Post Office within their collection time frame.