FAQ's & Help

Where is my order?

Our delivery time for orders range from a few days to 6 weeks depending on the product, so please check the delivery information on the product page for delivery timescales.

Please see a summary of delivery times by brand (unless held in stock for immediate delivery, which will be noted on the product page).

Lorena Canals: Approximately 4 weeks (unless held in stock)

Banwood: 7 to 10 working days (excluding bank holidays and weekends)

Scoot & Ride: 2 to 4 working days (excluding bank holidays and weekends)

Avery Row: 2 working days (excluding bank holidays and weekends)

Oliver Furniture: Approximately 4 weeks (unless held in stock)

Kas Kopenhagen: Approximately 4 weeks (unless held in stock)

Quax: Approximately 4 weeks (unless held in stock)

Can I cancel or amend my order? Once orders are placed they cannot always be amended or cancelled, as they are sent for immediate fulfilment. Please email support@sorenshouse.co.uk and we will do our best to help.

Can I cancel my Furniture Order? Furniture orders cannot be cancelled after 14 days of your order being placed as they are made and shipped to order. Furniture orders are also non-returnable unless faulty.